Returns & Refunds Policy
Returns & Refunds Policy
Return Window: 30 days from delivery.
Eligibility
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Items must be unused, unwashed, and in original packaging with tags.
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Non-returnable: final-sale items, gift cards, and items marked “non-returnable” on the product page.
Start a Return
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Email info.ferozze@gmail.com with order number + item(s) + reason.
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We’ll reply with the RMA and return address.
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Pack safely; include your RMA inside the parcel.
Unless the item is defective/incorrect, return shipping is paid by the customer.
Exchanges
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For fastest service, return for a refund and place a new order in the desired size/color.
Defective / Wrong Item
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Report within 7 days of delivery with photos/video. We’ll replace or refund promptly.
Refunds
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Issued to the original payment method within 5–10 business days after we receive and inspect the return.
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Original shipping fees (if any) are non-refundable.
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If the parcel is returned as undeliverable/refused, we can refund the item price minus shipping after it arrives back.
Late or Missing Refunds
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Check your bank/issuer first; processing can take a few days after we issue the refund.
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If you still need help, contact info.ferozze@gmail.com.
BALACLAVA HOODIE LIMITED
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