Shipping Policy

Last updated: 7 Nov 2025
Store: Ferozze (operated by NF DYNAMICS LLC, USA)
Support: info.ferozze@gmail.com

Processing Times

• Orders are processed within 1–3 business days (Mon–Fri, excluding public holidays).

• During peak periods (launches, holiday season), processing may extend to 3–5 business days.

Delivery Estimates

• United States: 5–12 business days after dispatch

• European Union & UK: 5–12 business days after dispatch

• Other regions/remote areas: timelines vary; shown at checkout when available.

Estimates exclude customs/clearance delays.

Carriers & Tracking

• We ship with reputable carriers (e.g., USPS/UPS/DPD/GLS).

• You’ll receive a tracking number by email once your order ships.

• Tracking can take 24–48h to update after label creation.

Shipping Fees

• Calculated at checkout unless stated as Free Shipping.

• Express options may be offered at an additional cost.

Customs, Duties & Taxes

• US orders: duties are generally prepaid.

• EU/UK/Other: local VAT and import duties may apply and are the customer’s responsibility. We cannot mark orders as gifts or undervalue shipments.

Address Accuracy

• Please enter full address details (street, building, apartment/floor/door, postal code, phone).

• Ferozze is not liable for lost parcels due to incomplete/incorrect addresses.

Delivery Attempts & Undeliverable Parcels

• If a parcel is returned to sender due to failed delivery/incorrect address/refusal, we can:

  1. Reship (new shipping fee applies), or

  2. Refund the item price minus original shipping (if any), once received back in good condition.

Lost, Stalled or Damaged in Transit

• If tracking shows no movement for 7+ days, contact us at info.ferozze@gmail.com with your order number.

• For damaged items, send photos of the packaging and product within 7 days of delivery so we can open a carrier claim and arrange a replacement or refund.

Split Shipments & Pre-orders

• Multiple items may ship separately at no extra cost.

• Pre-order items will show their estimated dispatch window on the product page and order confirmation.